How quickly will your repairs be done?
This depends on the type of repair.
- Trident has to prioritise repairs so that the most urgent problems are dealt with first.
- We may have to inspect the repair before any work is authorised. If we need to carry out an inspection we will tell you and book an appointment for one of our Building Inspectors or Estate Supervisors to visit you.
- The repair will be carried out by Trident staff or approved contractors.
- The Association’s staff and contractors are expected to follow our Code of Conduct
- If you have any problems with either the contractor or the repair please advise us and we will resolve the issue as soon as we can.
- We will expect you to provide reasonable access to allow us to carry out repairs.
- If you are unable to keep an appointment, you can ask a friend or neighbour to be there whilst we carry out the repair. You must not leave the contractor alone to complete a repair.
- Any appointment made will be for either the morning or afternoon (AM or PM). We cannot make timed appointments as it is impossible for our contractors to make a specific time. Appointments will take into account the length of time we expect the repair to take. For example we will not make a PM appointment for a job that is expected to take a whole day to complete.
- Tenant vulnerability will always be individually assessed prior to deciding the urgency of the work.
The repair will generally fall into one of the following categories:
Emergency
Problems which present an immediate risk to the safety or security of you or your home. We will attend within 24 hours We will normally only attend at night when failure to do so will endanger your health or safety. If possible we will normally ask a contractor to attend during daytime hours.
Examples: total electrical failure, major leaks, no cold water supply, securing doors / windows to your home, gas leaks, blocked toilet (if it is the only one in your home) structural damage, total heating failure between 1st November and 30th April.
Urgent
Problems that are not an immediate risk but cause inconvenience. We will attend within 7 days.
Examples: partial electrical failure, no hot water supply, reglazing following board up, internal running overflows, controllable leaks (including blocked or leaking waste pipes), broken toilet flushes, roof repairs, total heating failure between 1st May and 31st October.
Routine
Problems that cause only minor inconvenience. We will attend within 28 days.
Examples: internal joinery repairs, minor plumbing repairs (including external running overflows), plaster repairs.
Low Priority
All other repairs including planned and cyclical maintenance. We will attend within 3 months.
Examples: routine replacement of bathroom items or kitchens, fencing, external works.
