Your Service Offer
We know that you, our customers, are the best people to decide on the type of service Trident provides. This is why we have been working with you to create the local service standards, or Your Service Offers, that set out exactly what services YOU want us to deliver within your scheme or estate.
Over the past year Trident have been working hard to give you the opportunity to tell us what is important to you at a local level. In addition to the feedback you gave us in the customers’ survey 2009/10, we also carried out a ‘Your Service Offer’ consultation during the summer of 2010. We consulted on:
- Involving and serving you.
- Looking after your home.
- Caring for your neighbourhood and community.
We have created ‘Your Service Offer’ so you know what you can expect from Trident when you use the services you said are most important to you.
‘Your Service Offer’ has been organised by tenure types:
The ‘Your Service Offer’ agreement explains about each of the standards to ensure we deliver what you have asked for. It will also explain how the offers will be monitored and what would happen if Trident does not meet them.
To download a copy of the Your Service Offer agreement, please click on the following link:
If you would like to find out more about ‘Your Service Offer’, please email residentengagement@trident-ha.org.uk
