Trident Services. Here to serve you.

We take reports of ASB seriously and will take action to prevent and resolve any problems.

What to do if:

You are a victim of a crime for example domestic violence, physical attack, burglary

1. If it is an emergency dial 999
2. If it is not an emergency dial your local policing team – click here to find your local policing team.  You should be given an incident number in relation to the crime.
3. Once you have spoken to the police, contact us if you have an incident number please have that ready to give to us.

You are a victim of behaviour that is not a criminal offence

What you can do to help yourself

If you feel that you can discuss it with the person causing the problem, please do so in a polite and courteous.  Tell them what you are upset about and what you want them to do to help resolve the problem.

We encourage this at an early stage if appropriate as some individuals may not be aware that their behaviour is upsetting others.  If Trident becomes involved too early, there is a risk that a small problem will turn into a major dispute.

If you do involve Trident to help you with an ongoing issue, it would be helpful if you could complete diary sheets.  They help to keep a record of events which can be used as evidence if required.

When you contact us we need to know:

• the name(s) and address(es) of the person(s) that are causing you a nuisance (or those that you want to complain about).
• what problems they are causing,
• on what days and times
• how this is affecting you.

To download a blank diary sheet click here.
To view an example of a completed diary sheet click here.

What Trident will do

• Take your complaint seriously and investigate your claim.
• We will tell you what we will do and give you a timescale.
• Let you know of how you may help yourself whilst we are investigating.
• Keep you informed.

How Trident will deal with your complaint

• In the first instance we will investigate your claim, for example, writing to the individual causing them problem, arranging to meet with them.
• Upon investigating the claim, we will decide on a course of action.

Dependent upon the nature of the claim we have a number of actions we can take, including:

• Offering mediation, where all parties involved discuss the problems.
• Encouraging resident to sign an Acceptable Behaviour Contract, agreeing that they will behave in an acceptable manner within their neighbourhood.
• Taking enforcement (legal) action when the ASB does not stop and all other avenues have failed. Click here to see the different forms of legal tools available.

You can also access information on ASB and the support available to you at the Home Office website by clicking here.