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>> Leaseholders

Leaseholder Information

As a Leaseholder you have the right:

To information on service charges and the costs incurred to your block of flats or maisonettes.
To be consulted about major works affecting your block of flats or maisonettes.

The right to consultation

Trident is required to consult you about any major works programme that you will be required to make a contribution towards, if the work falls undergone of the following categories:
Qualifying Works (QW) where the leaseholder contribution exceeds£250.
Qualifying Works (QW) covers exterior decorations, major works and improvements, which cost over £250 for any leaseholder.
If we do not consult you before carrying out Qualifying Works we will not charge you more than £250, subject to the provisions below.

OR

Qualifying Long Term Agreements (QLTA)
Qualifying Long Term Agreement (QLTA) is an agreement entered into by Trident with wholly independent organisation or contractor for a period of more than 12 months after 31 October 2003. The agreement can cover the supply of goods or services where the leaseholder is liable today towards the cost. For example, the agreement could before maintenance of lifts or a fire alarm system. Under QLTA leaseholders must be consulted if the apportioned cost to any leaseholder exceeds £100 in a 12 month period. If there was no consultation, the amount chargeable will be limited to £100.

How does consultation happen?

You will be consulted as an individual leaseholder or through recognised residents’ association. There are three stages to the consultation process. Stage One; during this stage you will receive details of the proposed works. Stage Two, here you will receive details of the estimated cost. You will have 30 days during each stage to give us your comments and observations in writing. You will also be able to nominate an alternative contractor to the one we propose. Stage Three, you will be notified of the contractor appointed to carry out the work and why. Trident must have regard to all leaseholders’ observations made during stages one and two, at the end of which we will summarise for you what those observations were and our responses to them.

Paying for planned or major works

Trident recognises that some leaseholders may find it difficult to pay for associated costs some of the works. We balance this against our obligations to maintain. Payments are made to the contractor at the completion of each stage of planned works or major works programme. If you have difficulty paying for the work in a lump sum we will discuss alternative methods of payment with you. This may include instalment facilities where we agree weekly/monthly repayment terms with you towards the cost of the work. If you have any queries with regard to the payment terms for planned or major works, please contact us.

Planned maintenance and major works programmes

Planned maintenance and major works programmes, for example, replacing the roof and external decorations, will be invoiced to you separately from the ground rent and service charge. The planned maintenance and major works are the responsibilities of our Asset Management Team. If you have any problem with any of the planned or major works that have been carried out, you should notify us immediately. Failure to notify Trident at this stage may result in you receiving a bill for works carried out. At this stage it may be too late to recall the contractors to correct any faults.

Your neighbours and the estate

Anti social behaviour can take many forms, including loud or constant noise, damage to property, failure to supervise children, or inappropriate disposal of rubbish. People can often cause a nuisance without being aware of it. If you are experiencing any problems you consider to be Anti-social behaviour or you would like more information, please see our section on Anti-social behaviour.

Selling your home

As a leaseholder you do not require Trident’s permission to sell your property. However, you must inform us, or ask your solicitor to do so on your behalf. You can sell your home on the open market. It is Tridents responsibility to answer any questions raised by the buyer’s/seller’s solicitor. We will advise the buyer’s/seller’s solicitor of any amounts that are currently owed to Trident, or which may be billed at a future date. It is normally the buyer’s solicitor that requests from the seller’s solicitor confirmation of any money outstanding before the sale is completed. Any arrears on the service charge account must be cleared before completion of the sale. If you sell your flat within five years of buying it from Trident under the Right-to-Buy scheme, you will have to repay some or all of the discount that you received when you purchased the property.