Leaseholder Feedback

Customer feedback

We welcome positive suggestions for ways that we can improve. If you are not happy with any aspect of our service, please tell us and we will try to resolve the matter as quickly as possible for you. We aim to deal with most complaints informally. If you are not satisfied with an informal response, you can make a formal complaint by telephone, by letter, in person, via email or by filling in a customer complaints form available from our Head office or alternatively online.
Complaints that are not resolved through Tridents complaints procedure should be referred to the Housing Ombudsman.  The Leasehold Valuation Tribunal will deal with statutory challenges such as matters relating to the reasonableness of the service charge and the necessity of the works