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>> Services

Income Management

How My Rent is Set

The Income Management team is keen to help you. Some examples of how we can do this are below:

• Making claims for Housing Benefit.
• Offering advice on Welfare Benefits i.e. Job Seekers Allowance.
• Money advice.
• Payment options, such as setting up Direct Debits.
• Providing rent statements.
• Go through your finances with you to reach a fair payment arrangement.
• Advice on the legal position with your home such as possession and Court processes.
• Refer you to other organisations for further help and support.

Rent Difficulties

If you work full-time and would like to discuss your rent account with us, we are keen to meet with you to see how we can help. Please contact us so we can arrange an out of hours appointment that is convenient for you and Trident.

We will do everything we can to help keep you in your home, but you need to work with us, so we can properly assist you with your arrears any other debts.

Please contact the Income Management team if you are having problems paying your rent or personal charges.
If you continue to develop arrears you are at risk of losing your home.

Debt – deal with it – do not ignore it.

Independent Advice

If you would like independent advice on debt or housing problems you can contact your local Citizens Advice Bureau. Please see your phone book for your nearest office. Alternatively, please use the following link: Advice.

For money advice you can contact:

National Debtline on (0808) 808 4000. They are open Monday to Friday between 9am and 9pm or Saturdays between 9.30am to 1.00pm.
Consumer Credit Counselling Service on (0800) 138 111. They are open Monday to Friday between 8.00am and 8.00pm.

Comments / Suggestions

If you have any suggestions on the service the Income Management team offers please let us know on (0121) 633 4633. We are always keen to have customer feedback on additional services you would find helpful. Alternatively please fill in our online contact form.