Trident Home Owners.

Trident is responsible for the maintenance and upkeep of the structure, exterior and common parts in blocks of flats and maisonettes. These are often referred to as communal repairs, planned maintenance or major works. Depending upon the design of the building and nature of its construction, this might include works and services to:

• Exterior walls.
• Roof.
• Foundations.
• Rainwater and soil pipes.
• External sewers and drains.
• Gas, water and electricity pipes up to the flat.
• Lifts.
• External decorations to communal areas.
• Internal communal areas such as stairs, landings, rubbish chutes etc.
• Communal windows and doors.
• Communal grounds.

Leaseholder’s Responsibility to Repair
In addition to your obligation to pay for the cost of communal repairs and redecoration, you are responsible for making the arrangements carrying out and paying for all repairs to the inside of your home. This includes repairs to:

• Fittings such as kitchen units and sinks.
• Floorboards.
• Internal non-structural walls.
• Plaster or other surface materials on interior walls and ceilings.
• Front door and window locks.
• Internal doors and door frames.
• Toilets, baths and showers.
• Radiators, cisterns, tanks, boilers and pipes used exclusively within the flat.
• Gas, water and electricity installations exclusive to the flat.
• Fixtures, fittings and internal decorations.

You are responsible for any leaks or burst pipes, including damage caused to other property as a consequence. You should all ways ensure that you have adequate contents insurance.

Buildings Insurance is provided by Trident, for more information click here

How to report a repair that is the landlord’s responsibility
By telephoning Head Office or any other Trident office during working hours. The Customer Advisor Team are based at Head Office and can be contacted on 0121 633 4633.

You can also telephone the 24 hour repairs line on 0121 6430883.

Permission to Alter or Repair
You can redecorate the inside of your flat and replace fittings within your property, but you must not carry out structural works or improvements without our permission. For example:

• Loft conversions.
• Installing heating.
• Rewiring.
• Removing walls.
• Fitting new windows/doors.

We cannot provide a specific breakdown for each person but have set out below some of the most common areas that apply to most Leaseholders. As a general rule Trident are responsible for maintaining and repairing any communal area either internal or external.