We have included a list of some of the most frequently asked questions that we receive from leaseholders; these may be able to answer any queries that you have.
What happens if I cannot make a payment ?
If you have payment difficulties or are unable to make payment in full we are here to help. You should contact the team immediately to discuss your situation and discuss any options available to you.
What happens if I have already made an agreement with the Income management team to pay my account by instalments?
Whenever you receive an Invoice for charges you should contact the Income Management Team to discuss any arrangement you have already in place or wish to make. . If you already have an arrangement, you can discuss the possibility of varying your agreement to include this invoice.
In April when I receive my Estimated Service Charge do I have to pay the full amount?
Your lease, like most leases, says that you make payments of your service charges each quarter. You can make a payment each quarter or you can make an agreement to pay the charges over a twelve month period, based on payment of the same amount each month.
What happens if the estimate is too high or too low?
Your bill will be adjusted in the September of each year, when actual costs are known and a statement of your actual costs, showing the adjustment, is provided to you as audited accounts.
