There are currently four panels which cover our areas of operation. The panels are made up of staff and customers from across our schemes and estates. The Panels meet every three months and discuss a key theme or priority identified by residents or Trident. Staff leading the meetings empower customers to make decision relating to each topic, which are then acted upon by Trident.
Neighbourhoods and Home
Neighbourhoods and Home SIP review and take decisions on services that are a high priority for everyone such as cleaning, caretaking, resident engagement, repairs, and tackling anti-social behaviour.
- Minutes: January 2011
- Minutes: April 2011
- Minutes: July 2011
- Minutes: November 2011
- Minutes: February 2012
Leaseholders’ SIP
Leaseholders’ SIP explores the areas that are important to leaseholders. These include annual service charges, value for money, performance of services and communications. All leaseholders are welcome.
Access and Customer Service SIP
Access and Customer Service SIP is always keen to hear from people who have fresh ideas, an eye for design or a way with words. This group helps Trident communicate effectively with customers and shape our service leaflets, newsletters, website and Customer Service Team.
- Meeting dates for 2012 to be confirmed.
- Minutes: March 2011
Listen and Learn SIP
Listen and Learn SIP is made up of recent complainants who review our complaints performance, identify trends and ensure that we adhere to out robust complaints policy.
If you would like to join a Service Improvement Panel or would like further information please click on here.
