Our website has been designed with you, our customers, in mind.
We have built the website to be user-friendly and accessible, with ease of navigation and we want to make the customer journey as smooth as possible at every step when using the Trident Group website. This section explains the accessibility features of the website. We value and welcome feedback from you about our site and also about the accessibility.
Changing the size and colour of the text
To change the size of text you need to click on the text options at the top of the screen.
This will allow you to change the appearance of the text to suit your viewing needs. By moving the mouse pointer over the black square on the text size bar this will allow you increase the size of the text. The size of the text gradually increases as the square is moved along the long (that is, to the right), and can be decreased by moving in the square in the opposite direction (that is, to the left). You can also change the colours of text, hyperlink and background of the website. This is intended to help people with sight impairment and people with dyslexia.
By clicking the text icon you will also be able to change the colour of the text, hyperlink or background colour, you will be able to choose from a variety of colours by simply selecting from anywhere within the colour box and pressing select.
Changing the language
You can change the language to translate the website to a language of your choice. By moving the mouse pointer over the different flags and clicking on the change your language, a list of flags will appear with the name of the country. By selecting the flag, the contents of the site will change to the language indicated by the flag.
Trident Group’s Customer Awareness pledge is:
‘We have duty to effectively communication with you and to be sensitive to those who may not have English as a first language, have impaired vision/hearing, or have learning difficulties’.
If you would like to receive any document in any other formation, for example, Braille, large print or audio, please contact Head Office on our freephone number 0800 111 4944, or Switchboard on 0121 633 4633.
What is BrowseAloud?
The website is BrowseAloud enabled which means that the contents of our website can be read out aloud including all PDF and MS word documents.
The service is completely free for all users. All you need to do is download a free piece of software from BrowseAloud. You will only need to do this once.
How do I get BrowseAloud?
BrowseAloud is available to download free by clicking on the BrowseAloud icon below:
This will then be downloaded to the pc or laptop that is being used.
How does BrowseAloud work?
Once you have downloaded BrowseAloud, an icon will appear on your screen which will mean that you are ready to use BrowseAloud. As you move the cursor over the words, they are spoken aloud.